Terms & Conditions

Welcome to Mi Vienna. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

OVERVIEW

• This website is operated by Mi Vienna. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced here and/or available by hyperlink. These Terms apply to all users of the site.

• If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

ONLINE STORE TERMS

• By agreeing to these Terms, you confirm that you are at least the age of majority in your region or have given us your consent to allow any minor dependents to use this site.

• You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in the use of the Service.

• A breach or violation of any of the Terms will result in immediate termination of your Services.

GENERAL CONDITIONS

• We reserve the right to refuse service to anyone for any reason at any time.

• You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

• Transmissions over various networks

• Changes to conform and adapt to technical requirements of connecting networks or devices

• Credit card information is always encrypted during transfer over networks.

• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

PRODUCTS & SERVICES

• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

• We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.

• We do not warrant that the quality of any products or services will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING & ACCOUNT INFORMATION

• We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order.

• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so we can complete your transactions and contact you as needed.

RETURNS & EXCHANGES

• Please refer to our Returns Policy for detailed information on how returns or exchanges are handled. Mi Vienna only accepts returns on unworn items in original condition, with tags and hygiene liners intact, within the timeframe stated in our Returns Policy.

• We reserve the right to reject returns that do not comply with our policy. Sale items and gift cards are final sale and cannot be returned.

SHIPPING

• Orders are processed and shipped Monday through Friday, excluding holidays. Shipping timelines are estimates and begin after your order has been fulfilled. Mi Vienna is not responsible for delays due to customs, carrier issues, or incorrect shipping information provided at checkout.

• Once your order is shipped, you’ll receive a confirmation email with tracking information.

PERSONAL INFORMATION

• Your submission of personal information through the Mi Vienna store is governed by our Privacy Policy. By using the site, you agree to the collection and use of your data in accordance with this policy.

THIRD-PARTY LINKS

• Mi Vienna’s website may include links to third-party websites. We are not responsible for the content or practices of those websites and encourage you to review their own terms and privacy policies.

ERRORS & INACCURACIES

• Occasionally there may be information on our site that contains errors, inaccuracies, or omissions—such as product descriptions, pricing, promotions, and availability. We reserve the right to correct these errors and to cancel or update orders if any information is inaccurate, at any time, without prior notice (including after you’ve submitted your order).

PROHIBITED USES

• You agree not to use the site for any unlawful purpose, or to violate any laws or regulations. This includes, but is not limited to:

• Violating intellectual property rights

• Transmitting viruses or malicious code

• Using the site to harass, abuse, or harm others

• Engaging in fraudulent activity

• We reserve the right to terminate your access to Mi Vienna for violating any of these terms.

LIMITATION OF LIABILITY

• Mi Vienna and its team are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of our services or products. All items are provided “as is” without warranties of any kind, either express or implied.

INDEMNIFICATION

• You agree to indemnify and hold harmless Mi Vienna, its owners, and affiliates from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SEVERABILITY

• If any part of these Terms is found to be unenforceable, the rest of the Terms will still apply.

TERMINATION

• Mi Vienna reserves the right to terminate your access to the site or our services at any time for violations of these Terms. The obligations and liabilities incurred prior to termination shall survive.

CHANGES TO TERMS

• We may update these Terms of Service from time to time. It’s your responsibility to review this page periodically. Your continued use of the site following any updates constitutes your acceptance of the revised Terms.